Who we are
Our website address is capsuledeluxe.com.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
We use Umami to collect analytics data, which we may use to improve the content and functionality of our site. Umami is fully GDPR-compliant, does not rely on cookies or other forms of user tracking, and does not collect or store any personal data. For more information, please refer to Umami’s website and privacy policy.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and credit card/payment details. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you.
Newsletter
We use Buttondown for managing our newsletter. By registering for our newsletter, you agree to receive occasional marketing emails from us. For more information, please refer to Buttondown’s Privacy Policy.
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
This plugin/extension sets the following cookies:
- wp_woocommerce_session_HASH
- _stripe_mid
- _stripe_sid
Please see Stripe’s Privacy Policy for more details.
Taxes
For automated tax calculation, we send the value of goods in the cart, the value of shipping, and the destination address to TaxJar. Please see TaxJar’s Privacy Policy for details about how they handle this information.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have placed an order with us or submitted a request through our contact form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How to contact us
If you should have any questions about our privacy policy, or if you would like to exercise one of your data protection rights, please contact us via our contact form.
